Steinfin manages the work between issuing an invoice and receiving payment: customer follow-up, payment promises, invoice queries, cash application and clear reporting. You outsource the work and keep the decisions.
Currently available in Ontario and Alberta. Where we work
Priced in CAD. Delivered remotely, in English.
of Canadian SMEs surveyed said delays in incoming or outgoing payments were the payment challenge they experienced most in the previous six months. It was the most common answer.
Payments Canada, A spotlight on small business payments. Leger online survey of 500 businesses, July to August 2024; SMEs defined as annual revenue under $10 million. Published October 2024.
98.2% of Canada's 1.10 million employer businesses are small businesses with fewer than 100 employees. As a B2B company grows, AR tends to start as part of someone's job and grow into work that needs its own process and capacity.
Innovation, Science and Economic Development Canada, Key Small Business Statistics 2025, figures as of December 2024.
Each new customer adds approvals, promises, queries and remittances, not just invoices. The team handling it rarely grows at the same pace, so the extra work either slips or lands on senior people. Steinfin adds managed AR capacity above what your team can absorb.
Steinfin adds AR operating capacity without you having to build a bigger internal team first. Your company keeps commercial authority throughout.
An invoice can be past due because nobody has replied, AP has not approved it, a PO is wrong, a deduction was taken, part was paid, or the payment went out without a remittance. Each needs a different next action. That is the difference between managed AR and reminder software.
Record the date and amount, and check the payment arrived on that date
Log the issue and route it to the person who can answer it
Find out what was deducted and why, then send it to you to decide
Get the remittance and apply the payment to the right invoice
Wait for your decision, with the account history attached
Cash collection gets the customer to pay. Cash application matches the money received to the right invoice or invoices. When the second step lags, customers get followed up for invoices they have already paid.
One EFT covers several invoices. We split it using the remittance.
A payment with no detail. We confirm with the customer what it pays.
Less than invoiced. We record the difference and ask you to decide.
Part paid. We apply it and follow up the balance.
Money received but not matched. We investigate until it is placed.
Pricing differences, PO issues, documentation requests, delivery questions, short pays, deductions and approval delays all hold up payment. Steinfin identifies each one, records it, routes it, tracks it and follows up.
Some of our service names come from UK usage. Here is what each one means for a Canadian finance team, and where to read more.
Older ledgers sometimes need AR cleanup first: old open invoices, unmatched payments, stale promises and disputes with no next action, sorted before ongoing work begins.
Steinfin handles agreed payment follow-up in your company's name while you keep the commercial relationship. Tone, timing, sensitive accounts and escalation points are agreed with you before anything goes out.
Key and sensitive accounts can follow a different sequence, or none.
Usually: authorized access you grant from your own account, at the level you choose, and can remove at any time. We never ask for your password.
Or: regular exports you send us.
Account statuses, customer responses, payment promises, open disputes, next actions and anything that needs your input. On Starter, that is a weekly report.
Sectors that sell on trade credit, raise a high volume of invoices or depend on approvals and documentation before payment.
Typical frictionRepeat trade customers, purchase orders, shipping documents, pricing differences and customer AP processes.
Where Steinfin helpsSteady follow-up on a repeatable ledger, with documentation requests and pricing questions logged and routed.
Typical frictionMany trade accounts, frequent invoices, consolidated payments, short pays and missing remittances.
Where Steinfin helpsConsistent follow-up across trade accounts, plus cash application and deduction tracking.
Typical frictionProgress billing, approvals, supporting documentation, POs and holdbacks.
Where Steinfin helpsFollowing up billings with project and AP contacts. Holdback and prompt payment rules vary by province, so those stay with you and your advisers.
Typical frictionHigh invoice volume, proof-of-delivery questions and many shipper contacts.
Where Steinfin helpsKeeping volume followed up and getting delivery questions answered quickly.
We also work with staffing firms, professional services and other B2B companies that invoice on credit terms.
A predictable monthly retainer that scales with the size and state of your ledger. Agreed up front, with no long lock-in.
View pricingTell us a little about your invoicing and we send back an honest read within one business day: what is past due, which accounts hold up the most cash, and which promises and disputes have stalled.
Steinfin works with Canadian B2B companies remotely: by email, by phone and through the access you give us to your accounting system. Our service is English-first.
We currently work with companies in Ontario and Alberta, following up amounts owed by incorporated businesses in those provinces. Collection rules differ by province, so the other provinces and the territories are not currently available. Last reviewed 27 September 2026.
Access to your information is limited to what the service needs and to the people working on your account. Your agreement is set out in your order form and our Service Terms.
Based in the United States? See Steinfin for US companies.
Steinfin runs day-to-day accounts receivable work for Canadian B2B companies: invoice follow-up, payment promises, dispute and deduction tracking, cash application, AR cleanup and regular reporting. It is a managed service, so our people do the work, supported by our own systems.
Yes. Many companies outsource part or all of their day-to-day AR work. With Steinfin, you choose which work to hand over and you keep the commercial decisions and the customer relationships.
Yes. Some companies hand over all routine AR work; others give Steinfin a defined part, such as past-due follow-up or cash application, while their own team keeps the rest.
Yes, in your company's name, using wording, tone and timing you approve before we start. Key or sensitive accounts can be handled differently, or only as you instruct.
Yes. Credits, write-offs, settlements, pricing changes and payment plans outside the agreed rules are your decisions. Steinfin never issues credit notes, writes off invoices, moves money or starts legal action.
Yes. Steinfin works alongside QuickBooks, Xero and Sage. You give us authorized access from your own account, at the level you choose, or send us regular exports if you prefer. We never ask for your password.
Usually through authorized access that you grant from your own accounting account and can remove at any time. If that does not suit your setup, you send regular exports, such as an AR aging report, open invoices and payments received, and we work from those.
Yes, from the Growth plan. We identify each issue, record it, route it to the right person and follow it up until it is resolved. Approving settlements, changing prices and issuing credits stay with you.
Yes, as part of the Scale plan. We match EFT, cheque and other payments to the right invoices using remittances and references, and flag short pays, overpayments and unapplied cash for you. We never move money.
Yes, as part of the Scale plan. Cleanup works through old open invoices, unmatched payments, stale promises and unresolved disputes, and gives every item a clear next step.
Plans are a monthly retainer in CAD. Starter starts from C$499 a month and Growth from C$999 a month, scaling with the size and state of your ledger. Scale is quoted once we understand your ledger. The pricing page sets out what each plan includes.
Steinfin currently works with companies in Ontario and Alberta, following up amounts owed by incorporated businesses in those provinces. Collection rules differ by province, and the other provinces and the territories are not currently available.
Not at present. Steinfin's service is English-first. If you need French-language communication with your customers, raise it with us before engagement so we can tell you plainly what is possible.
Start with the free AR health check. Tell us a little about your invoicing and we reply within one business day with an honest read on where cash is being held up. If it makes sense to work together, we agree the scope and your customer rules, set up access, and begin.
Find out which accounts, promises and issues are holding up your receivables. It starts with a free AR health check.
Get a free AR health check