Outsourced credit control that keeps your invoices moving.
Steinfin runs the day-to-day work of chasing unpaid invoices for you. We follow up with your customers in your name, keep every account moving towards payment, and give you a clear view of where your cash is, so your team can get on with the business.
Credit control is the work of making sure the invoices you have sent actually get paid. Outsourcing it simply means we do that work for you, while you keep full control and full visibility.
You invoiceas you always have
Steinfin follows upin your name, until it is paid
Your customer payshandled professionally
You keep controlfull visibility, all decisions
In plain terms: you carry on issuing invoices as normal, and we take over the chasing. Nothing about how you raise invoices has to change.
When it starts to slip
The signs your credit control needs help.
Credit control rarely fails all at once. It slips quietly, usually while everyone is busy with something else. If a few of these feel familiar, cash is probably drifting.
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Chasing only happens when someone remembers. Follow-up is inconsistent, so slow payers learn they can wait.
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Your finance team is stretched. There is no time to work every overdue account properly.
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Salespeople avoid the money conversation. Nobody wants to risk the relationship, so the invoice ages.
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Promises to pay get forgotten. A date is agreed, then it passes with no follow-up.
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Queries sit unresolved. One unanswered question quietly holds up a large payment for weeks.
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The owner ends up chasing. Getting paid becomes a job that lands on the people who can least spare the time.
What we handle
We keep every invoice moving, from sent to paid.
Here is the life of an invoice with Steinfin looking after it. At each stage we do the work that keeps it heading towards payment, so nothing stalls and nothing is forgotten.
Invoice issued
We see it through your accounting access or exports.
Before it is due
A friendly reminder goes out, so the due date does not come as a surprise.
Overdue
Consistent follow-up starts by email and phone, in your name.
Query raised
We catch the question, log it and push it to resolution fast.
Promise to pay
We record the date and follow up the moment it slips.
Paid
The cash lands, the account is closed off and it shows in your view.
Reminders before and after the due date Phone and email follow-up, in your name Promise-to-pay and query tracking Prioritisation, escalation and clear reporting
Your customers stay yours
Professional credit control, delivered in your name.
Good customers are worth protecting, so we treat them with care. Every call and email goes out as your business, in a tone you approve, firm when it needs to be and always professional.
Polite and persistent, the way a good colleague would chase.
The wording and boundaries are agreed with you first.
Sensitive accounts come back to you for the final call.
People, supported by good systems
Human judgement where it matters. You keep full control.
Our people handle the conversations, the judgement calls and anything sensitive. Our systems keep every account organised and make sure nothing is forgotten. You get clear, regular reporting on all of it.
Our people handle
Calls and wording
Judgement and escalation
Queries and sensitive cases
Our systems handle
Tracking and history
Reminders and next actions
Prioritisation and reporting
Your updateExample
OutstandingAcross all accounts
£148,200$185,000€172,000C$251,000
OverdueBeing worked now
14 accounts
Promised to payThis week
6 accounts
Queries openChasing resolution
3 accounts
Expected in this week£19,350$24,200€22,400C$32,700
Fits your setup
We work around the tools you already use.
We work from your accounting software, through authorised access or exports, to see what is outstanding, so there is no double entry and no change to how you invoice.
Outsource or hire
The same job, without the overhead of another hire.
Handling credit control well in-house means one person carrying a lot, or a full-time hire you have to recruit, train and manage. Steinfin gives you a dedicated process that scales with your ledger.
In-house, on one desk
One personRemindersCallsQueriesPromisesSpreadsheetsEscalation
Everything competes for the same time, so follow-up stops the moment things get busy.
Routed through Steinfin
Reminders, calls, queries, promisesSteinfin
Your teamStatus, exceptions and decisions only
Your team stops doing the chasing and just sees what needs them.
Who it is for
Built for businesses that sell on invoice.
B2B businesses that invoice on credit terms and wait to be paid.
Growing ledgers where overdue balances keep building up.
Finance teams without the capacity to chase every account.
Owners or salespeople who have ended up chasing invoices themselves.
Companies that want consistent credit control without another full-time hire.
Start with a free AR health check. We look at your overdue invoices and send back an honest read on where your cash is stuck, plus two or three things you can act on. No cost, no obligation.
What does an outsourced credit controller actually do?
They do the day-to-day work of getting your invoices paid. That means following up before and after the due date, calling and emailing customers, tracking who has promised to pay, chasing unanswered queries, and keeping a clear record of every account. With Steinfin, this happens in your name, to a standard you agree with us first.
How is outsourced credit control different from accounts receivable management?
Credit control is the follow-up work: contacting customers and keeping invoices moving towards payment. Accounts receivable management is the wider picture, including reporting, cash forecasting and the overall health of your sales ledger. Steinfin does both, and most clients start with credit control because it is the part that eats the most time.
Will our customers know the follow-up is outsourced?
No. We work as part of your team and communicate in your name, using the wording and tone you approve. To your customers it reads as your own finance function getting in touch. The relationship stays yours.
Can you work with our accounting software?
Yes. We work alongside the systems you already use, including Xero, QuickBooks and Sage, through authorised access you grant from your own account, or regular exports, and fit around how you already raise invoices. You do not need to change your process.
Do we still control when an account is escalated?
Yes. You set the rules during onboarding, including tone, timing and the point at which something should come back to you. Anything sensitive or unusual is flagged for your decision rather than actioned on its own.
What happens when a customer disputes an invoice?
We spot the query early, log it and follow it up so it gets resolved instead of quietly holding up payment. Anything that needs your input comes back to you clearly, with the context attached.
How quickly can you start?
Once we have reviewed your ledger, agreed your rules and set up access to your accounting information, we can begin working your overdue accounts. We agree the start date with you.
How much does outsourced credit control cost?
It is a simple monthly retainer based on the size of your ledger, so the cost is predictable. See the pricing page for the current tiers, shown in your local currency.
For a quick estimate of statutory interest and recovery compensation on a UK or Irish invoice, see our late payment interest calculator.
Hand the chasing to us, and get your week back.
See where your cash is stuck and what would get it moving. It starts with one short, free conversation.
