B2B cash collection that turns outstanding invoices into cash.
Revenue is not cash until the invoice is paid. Steinfin follows up your outstanding invoices, tracks customer replies and payment promises, clears what is holding payment back and keeps every account moving until the money is in your bank.
Cash collection is the work of getting customer invoices paid once they have been raised. It means knowing what is due, following up when needed, keeping track of what customers say and promise, clearing anything that blocks payment, and making sure every account has a clear next step.
Steinfin does that work for you, in your name and to rules you agree. Your team keeps invoicing as usual. We keep the outstanding balance moving towards cash received, and you can see where every account stands.
1Know what is due
2Follow up at the right time
3Track replies and promises
4Clear what is blocking payment
5Give every account a next step
Cash received
Revenue is not cash
You did the work. You sent the invoice. The cash is still not in the bank.
On paper the sale is done. In practice there is a stretch of time between the invoice going out and the money arriving, and that stretch is where cash gets stuck. It is also where cash collection does its work.
Where Steinfin works: every step between the invoice and the payment
Cash received£8,400$10,500€9,850C$14,300 in the bank
What slows cash down
Cash collection is not just sending reminders.
Once an invoice is due, it can stall in several different ways. Each one needs a different next action, which is why a reminder on its own rarely gets it paid.
Invoice due
What happensWhat it needs next
No responseTry another contact or channel, and keep following up on schedule
Promise madeRecord the date, check for payment, follow up if it is missed
Query raisedFind the real issue and get it answered
Waiting on approvalFollow the approval through with the right person
Needs your decisionBring it to you with the context attached
Common reasons cash slows down
Follow-up starts late
Reminders go out inconsistently
Nobody owns the next action
Payment promises are forgotten
Invoice queries sit unanswered
Approvals take longer than expected
Customer contact details are incomplete
The finance team has no spare time
Larger balances are not worked first
How it works
How Steinfin keeps cash moving.
Every outstanding invoice goes through the same connected process. The route each one takes depends on what the customer does, but none of them is left without a next step.
Working through the ledger from top to bottom wastes time. We agree the priorities with you, then work the accounts in the order that moves the most cash.
How old the invoice is
The size of the balance
Promise dates that are due
Open queries
Whether the customer has replied
Rules you set, such as key accounts
Work todayExample
1
Northfield LtdPromise due today
£12,600$15,750€14,750C$21,400Confirm receipt
2
Oakline Ltd21 days overdue
£8,400$10,500€9,850C$14,300Phone call
3
Horizon GroupQuery waiting
£3,150$3,950€3,700C$5,350Chase the answer
4
Delmont & CoDue tomorrow
£1,200$1,500€1,400C$2,050Reminder scheduled
People set the priorities using your rules. Our systems keep the queue in order so nothing is missed.
Promises to pay
A promise to pay becomes a dated action.
"We will pay on Friday" is good news, but only if someone checks on Friday. We record every promise with an amount, a date and a next action, so it does not become one more email that gets forgotten.
That also means you know what cash to expect, and when.
Northfield Ltd, accounts payable
"Thanks for the reminder. We will pay invoice 4021 on Friday."
Promised£12,600$15,750€14,750C$21,400 on Friday 25th
Next actionCheck for payment on Friday
If missedFollow up on Monday morning
On Friday:
Payment confirmed. The account is marked as paid.
Promise missed. Follow-up goes out on Monday, and it shows in your view.
Queries
Sometimes cash is held up by a question, not a refusal.
Plenty of late invoices are late because something is wrong or missing, not because the customer will not pay. Until that issue is found and cleared, no amount of reminding will release the cash. We surface it early and keep it moving. Anything that needs your authority comes back to you.
Missing PO numberApproval not givenWrong invoice detailPricing questionMissing paperworkDelivery or service query
Cash collection works better when it does not depend on memory.
When follow-up only happens when someone remembers, or when cash gets tight, it tends to come in waves. A structured process keeps every account getting the right attention at the right time, whatever the bank balance says that week.
Follow-up driven by urgency
Cash gets tightEveryone chases at onceSome cash comes inChasing stopsInvoices drift again
A structured process
Every account has a next action and a date
Follow-up happens on schedule, not in bursts
Promises and queries are picked up as they fall due
Your customers
Professional follow-up, handled in your name.
Getting paid and keeping good customers go together. We follow up the way a well-run accounts team would: clearly, politely and consistently.
A tone and wording you approve first
The same standard on every account
Context from you on key customers
Sensitive accounts handled as you choose
Escalation only in the way you have agreed
You can step in on any account, any time
Visibility
A clear picture of where the cash is.
Cash collection should not feel like handing invoices into a black box. Regular reporting shows the outstanding balance, what is overdue, what has been promised, what is in query, what has been paid and what is expected, with the last action and next action on every account.
Where your cash isExample
Outstanding£148,200$185,250€173,350C$251,950
Not yet due£93,050$116,300€108,850C$158,200
Overdue£31,600$39,500€36,950C$53,700
Promised£19,350$24,200€22,650C$32,900
In query£4,200$5,250€4,900C$7,150
Expected this week
Mon
TueBrightwell Ltd£6,200$7,750€7,250C$10,550
Wed
ThuKestrel & Co£550$700€650C$950
FriNorthfield Ltd£12,600$15,750€14,750C$21,400
Paid this month£62,400$78,000€73,000C$106,100Confirmed against your accounting system
Your accounting software
Your accounting system keeps the records. We work on getting them paid.
Nothing moves out of your accounting software. It keeps the invoices, customer records and payments. Steinfin works from it, through authorised access or exports, to see what is outstanding, then manages the follow-up around each account.
Your accounting system
Invoices
Customer records
Payments received
+
Steinfin
Follow-up
Replies and promises
Queries
Next actions
=
Cash movingCustomers keep paying into your own account, as they do today.
How it fits together
Cash collection, invoice chasing and credit control.
The three overlap, and Steinfin does all of them. The difference is how much of the path from invoice to payment each one covers.
Payment termsBefore dueOverduePromises and queriesPaid
Nothing goes to your customers until you have agreed how we will work.
Review what is outstanding
Where the cash is, and where it is stuck.
Understand your process
How you invoice, and how customers pay today.
Agree priorities and rules
Tone, timing, key accounts and escalation.
Connect
Link your accounting system. Invoicing stays the same.
Start working the accounts
Follow-up begins, in your name.
Keep you updated
What is paid, promised and expected.
Pricing
One monthly fee, based on your ledger.
Cash collection is part of Steinfin's monthly service. The fee depends on the size of your ledger and how much work it needs, and it is agreed before we start.
Before changing anything, the free AR health check looks at your overdue invoices: how much is overdue and for how long, which accounts are holding up the most cash, what is blocking payment, and where a simple change would help. No cost, no obligation.
It is the work of turning outstanding customer invoices into cash received. That means knowing what is due, following up when payment is late, recording what customers say, tracking promises, clearing queries that hold payment up and making sure every account has a clear next step until it is paid.
How does B2B cash collection work with Steinfin?
We work from your accounting system, through authorised access you grant from your own account, or regular exports, to see what is outstanding, agree priorities and rules with you, then work the accounts: contacting customers in your name, recording replies, tracking promises and queries, following up the next action and confirming when payment arrives. Regular reporting shows where every account stands.
What is the difference between cash collection and invoice chasing?
Invoice chasing is contacting customers about unpaid invoices. Cash collection includes that, but covers the wider path from outstanding invoice to cash received: deciding which accounts to work first, tracking promises, resolving queries and keeping you informed about what is expected. Invoice chasing is one part of cash collection.
What is the difference between cash collection and credit control?
Credit control is the broader, ongoing discipline around payment terms, due dates, follow-up and escalation. Cash collection is the part most directly focused on turning outstanding receivables into cash received. In practice they overlap, and Steinfin handles both.
Is cash collection the same as debt collection?
No. We work on your live business invoices, in your name and to rules you agree, to get them paid while keeping the customer relationship intact. We are not a debt collection agency and we do not buy debt.
Can Steinfin contact customers in our company name?
Yes. We contact customers as your accounts team, by email and phone, using wording and a tone you approve before anything goes out.
What happens when a customer promises to pay?
We record the amount and the date against the account and set a next action. If the payment arrives, the account is marked as paid. If it does not, we follow up promptly, and you can see the missed promise in your view.
What happens when a customer disputes an invoice?
We find out what the issue is and log it. If we can answer it with information we already have, we do. If it needs your information or a decision, we bring it to you with the context attached, then follow it through once you have decided.
How do you decide which accounts to work first?
We agree the priorities with you at the start. Typically that means promise dates that are due, larger and older balances, open queries, and any rules you set for key accounts. Our systems keep the queue in order; people make the judgement calls.
Can Steinfin work with our accounting software?
Yes. We work with systems such as Xero, QuickBooks and Sage. Your accounting system keeps the invoices and financial records, and we manage the follow-up around getting them paid. Nothing about how you invoice changes.
Can we still contact customers ourselves?
Yes, any time. Every contact is recorded, so your team and Steinfin stay in step and no customer is contacted twice about the same thing.
How much does outsourced cash collection cost?
It is a monthly retainer based on the size of your ledger, agreed before we start. The current tiers are on the pricing page, shown in your local currency.
Do you charge a percentage of payments collected?
Your plan is a simple monthly retainer based on your ledger, not a cut of your everyday invoices. For larger or more complex ledgers we agree the terms with you individually, and whatever you pay is always set out clearly before you start.
