You send the invoices. We follow up the ones that have not been paid, professionally and in your name, until the money comes in or you know exactly why it has not.
Invoice chasing means following up customers when payment is due or overdue, keeping track of what they say, and making sure an unpaid invoice does not simply sit there. Steinfin does that follow-up for you.
When follow-up is left to whoever has a spare moment, an overdue invoice gets passed around until it quietly falls through the cracks.
Everyone assumes someone else has it. Nobody clearly owns the next step.
One owner, one clear history, one next action on every invoice.
Here is how Steinfin works a single invoice. Consistent follow-up at each stage, and a clear next step every time, so it keeps moving instead of stalling.
We pick it up from your accounting system.
A friendly nudge around the due date.
Follow-up starts by email and phone.
"We will pay Friday." We record it.
We follow up again the same day.
Cash in, account closed, visible to you.
Good chasing is about what you do with the response. Every reply leads to a clear next step.
We record it and watch for the money to land.
The date is recorded and followed up if it is missed.
We identify the issue early and keep it moving to resolution.
Sensitive cases come back to you with the full context.
Payment is often held up for a simple reason, not a refusal. We find it fast and keep it moving.
Chasing only works if it actually happens when it should. In-house, it tends to start strong and then tail off. We keep it steady.
Your customers still hear from your business. Every message goes out in a tone you approve, polite and persistent, the way a good colleague would chase. We agree the wording and the boundaries with you first.
Hi Sarah, just a friendly reminder that invoice 1048 for £4,800$6,000€5,600C$8,150 is now a few days past its due date. Could you let us know when we can expect payment, or flag anything that is holding it up so we can help sort it out?
Apologies, this one slipped through on our side. It is approved now and we will get it paid on Friday.
No problem at all, thanks for letting us know. We have noted it down for Friday and will keep an eye out, then confirm with you once it reaches us.
Every invoice carries its own history: the last contact, what the customer said, any promise, the next action and whether it has been paid. You can just look.
You carry on raising invoices in the accounting software you already use. Through authorised access or regular exports, we see what is unpaid and manage the follow-up around each one. Nothing about your invoicing has to change.
If your main problem is unpaid invoices that need consistent follow-up, this is the service. If you want a broader ongoing process, two related services go further.
B2B businesses that sell on invoice and regularly wait to be paid.
Teams without the time to follow up every overdue invoice properly.
Owners or salespeople who keep ending up chasing payments.
Anyone who wants professional follow-up without hiring another person.
Sectors where payment waits on approvals, like construction, recruitment or marketing agencies.
Wholesale and agency businesses with lots of outstanding invoices.
We look at your outstanding invoices and how you chase today.
Tone, timing and when something should come back to you.
Authorised access to your accounting system, or regular exports. No change to how you invoice.
Consistent chasing begins, in your name, with everything tracked.
You see the status and next action on every invoice.
Start with a free AR health check. We review your outstanding invoices and show you where payment is getting held up, plus a few things you can act on. No cost, no obligation.
It is a service that follows up your customers when an invoice is due or overdue, keeps track of their replies and promises to pay, and makes sure unpaid invoices do not just sit in the ledger. Steinfin does that follow-up for you, in your name, so your team does not have to keep chasing.
Sooner and more consistently than most businesses manage on their own. A gentle reminder around the due date, prompt follow-up once it is overdue, and a clear next step every time a customer replies. The key is that it happens on schedule, not only when someone remembers.
Yes. Every reminder, email and call goes out as your business, using the wording and tone you approve. To your customer it reads as your own finance team getting in touch.
No. We work as an extension of your team and communicate in your name, so the follow-up looks and sounds like it comes from you.
We record the promised date and follow up the moment it is missed, rather than letting it slip. Every promise has a date and a next action attached to it.
We spot the query early, note it, and keep it moving towards resolution. If it needs a commercial decision or information only you have, we bring it back to you with the context, then carry on once you respond.
Yes. We work alongside the systems you already use, including Xero, QuickBooks and Sage, through authorised access you grant from your own account, or regular exports, and use the invoice information to manage the follow-up. You keep raising invoices exactly as you do now.
To a schedule we agree with you, based on how overdue an invoice is and the customer. The point is consistency: follow-up that keeps happening at the right moments rather than tailing off when everyone gets busy.
Yes. You can step in on any invoice whenever you want. We keep a clear record of every contact so nobody gets chased twice.
Invoice chasing is part of the Steinfin service plans, charged as a simple monthly retainer based on the size of your ledger. See the pricing page for the current tiers, shown in your local currency.
Wondering what a late invoice could add up to? Try our late payment interest calculator for UK and Irish invoices.
Hand your unpaid invoices to Steinfin and let your team get back to the work that grows the business. It starts with one short, free conversation.
Get a free AR health check